First-Floor at Dromor Plaza , Kwabenya – Ghana +233 (0) 502-474-262 / 244-039-712
info@wisewayconstructionworks.com

PRIVACY POLICY

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Effective date: 10 June 2026

This Privacy Policy explains how Wiseway Construction Works Limited ("Wiseway", "we", "us", or "our") collects, uses, stores, and protects information in connection with our website, our internal business systems, and our communications with you, including messages sent and received through WhatsApp.

1. Who We Are

Wiseway Construction Works Limited is a construction, civil engineering, real estate, and quantity surveying company based in Greater Accra, Ghana. We are the data controller responsible for the personal information described in this policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information — your name, phone number, email address, and company, for example when you submit our contact form or correspond with us.
  • WhatsApp communications — your WhatsApp phone number and the content of messages you send to us, as well as message delivery information (sent, delivered, read, or failed status) returned to us by Meta.
  • Project and service information — details you provide so we can quote, plan, or carry out work for you.
  • Technical information — basic data such as your IP address, browser type, and pages visited, collected automatically when you use our website.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide our construction and related services;
  • Send you transactional and service messages via WhatsApp (such as updates, reports, and notifications you have requested or that relate to work we do for you);
  • Track the delivery status of the messages we send so we can confirm they were received;
  • Operate, maintain, and improve our website and internal business systems;
  • Comply with our legal, regulatory, and contractual obligations.

4. WhatsApp Messaging & Meta

We use the WhatsApp Business Platform provided by Meta Platforms, Inc. to communicate with clients and staff. When we exchange messages with you on WhatsApp:

  • Your phone number and message content are processed by Meta in order to deliver the message, in accordance with Meta’s own terms and privacy policy;
  • Meta sends our systems delivery receipts (for example, that a message was delivered, read, or failed), which we store to keep an accurate record of our communications;
  • We only message you for legitimate business purposes and where permitted under WhatsApp’s Business and Commerce policies.

You can stop receiving WhatsApp messages from us at any time by replying STOP or by contacting us using the details above.

5. How We Share Information

We do not sell your personal information. We may share it only with:

  • Service providers who help us operate our business (such as Meta for WhatsApp messaging, and email/SMS delivery providers), under appropriate confidentiality obligations;
  • Authorities or third parties where required by law, regulation, or legal process, or to protect our rights, safety, or property.

6. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to meet our legal and contractual obligations, and to resolve disputes. Message and delivery logs are retained for operational and record-keeping purposes and then securely deleted or anonymised.

7. How We Protect Your Information

We apply appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include access controls, encryption of data in transit, and restricting access to authorised personnel only. No method of transmission or storage is completely secure, but we work to protect your information at all times.

8. Your Rights

Subject to applicable law, you may have the right to access the personal information we hold about you, to request correction or deletion, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details in Section 1.

9. Children’s Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above and post the updated policy on this page. We encourage you to review it periodically.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:

  • Wiseway Construction Works Limited
  • First-Floor at Dromor Plaza , Kwabenya – Ghana
  • Email: info@wisewayconstructionworks.com
  • Phone: +233 (0) 502-474-262 / 244-039-712